Terms and Conditions


Please check your order carefully. Completing checkout is a commitment to pay for your order. Please contact us immediately if you have made a mistake Lucky Hoof 2023 Ltd


We do not store credit card details nor do we share customer details with any 3rd parties.
We do not store credit card details nor do we share customer details with any 3rd parties. We use DOJO to collect and process transaction information. Lucky Hoof 2023 Ltd


If needing to issue a refund we will endeavour to do so within 10 working days. You have the right to cancel an order up until food preparation is started. Depending upon business times this could be as little as a few minutes. Orders can only be cancelled by telephone 01962 715076. Orders cancelled before food preparation is started will be reimbursed using the same method used for payment. Any order cancelled after food preparation has begun will be charged to the customer, and no refund will be given. Contact Us If you have a problem with your order please call us on 01962 715076 Lucky Hoof 2023 Ltd


Only 18 or over may order alcohol

£0.00
Pre-ordering is available.
REFUND POLICY: .
* All orders are subject to availability. * If the products are of unsatisfactory quality, misdescribed or incomplete We may refund part or all of your order where:
*1) items that you have ordered through the click and collect service are not available
* 2) proof of ‘failure to deliver’ can be substantiated
* 3) you have contacted us within 5 hours of the delivery time and brought your issue or concern to our attention you may return the item, at which time we will offer a replacement or a refund.
* You should therefore check your order at the time of collection before leaving the store as no exchanges or refunds will be made for missing items or inadequate quantities once the products have left the store after collection.
* No exchanges or refunds will be made as a result of the quality of the products deteriorating due to you missing your selected collection time, or for loss or normal deterioration of the products occurring after the products are collected.
* Refunds will be only be given in the same method as the order was paid.